Effective Date: March 17, 2026
Introduction
Welcome to Packardbellco.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://packardbellco.com/ and purchase Packard Bell products, including Packard Bell monitors, Packard Bell computers, Packard Bell laptops, and Packard Bell keyboards.
We understand that privacy is important to our customers, and we take our responsibility seriously. This policy applies to all visitors, users, and customers who access our website. By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website immediately.
We encourage you to read this Privacy Policy carefully and contact us if you have any questions or concerns about how we handle your personal information.
What Information We Collect
We collect various types of information to provide and improve our services to you:
Personal Information: When you make a purchase, create an account, or contact our customer support, we may collect personal identification information including your name, email address, phone number, shipping address, billing address, and payment card information. This information is necessary to process your orders for Packard Bell monitors, computers, laptops, keyboards, and other products.
Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, device information, referring URLs, pages viewed, time spent on pages, and clickstream data. This helps us understand how visitors interact with our website and optimize user experience.
Transaction Information: When you purchase Packard Bell products from our website, we collect information about your transactions, including product details, purchase history, order numbers, and customer service interactions. This allows us to fulfill orders, process returns, and provide customer support.
Communication Information: If you contact us via email, phone, or our contact form at Support@Packardbellco.com or 408-533-7700, we collect the content of your communications, including questions about Packard Bell computer screens, troubleshooting requests, and feedback about our products.
Marketing Preferences: We may collect information about your marketing preferences, including whether you wish to receive promotional emails about new Packard Bell laptops, special offers on Packard Bell monitors, or updates about our product line.
Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior and preferences. Please see the “Cookie Usage” section below for more detailed information.
Use of Information
We use the collected information for various legitimate business purposes:
Order Fulfillment: We use your personal and transaction information to process and deliver your orders for Packard Bell products, including monitors, computers, laptops, keyboards, and accessories. This includes coordinating with shipping carriers, processing payments, and managing inventory.
Customer Service: Your information helps us provide customer support, respond to inquiries about Packard Bell computer specifications, troubleshoot technical issues, process warranty claims, and handle returns or exchanges for products like the Packard Bell EasyNote series or AirFrame monitors.
Website Improvement: Technical information helps us analyze website performance, identify technical issues, understand user preferences, and enhance the overall user experience when browsing our catalog of Packard Bell products.
Marketing Communications: With your consent, we may use your contact information to send promotional emails about new Packard Bell laptop releases, special discounts on Packard Bell monitors, product recommendations, and company updates. You can opt out of marketing communications at any time.
Legal Compliance: We may use your information to comply with applicable laws, regulations, legal processes, or governmental requests, including tax obligations and consumer protection laws.
Fraud Prevention: We use information to detect, prevent, and address fraudulent transactions, unauthorized access, and other illegal activities that could harm our business or customers.
Business Analytics: Aggregated and anonymized data helps us understand market trends, evaluate the popularity of products like the Packard Bell Viseo monitor series, and make informed business decisions about product development and inventory management.
Third-Party Disclosure
We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:
Service Providers: We work with trusted third-party service providers who assist us in operating our website, processing payments, fulfilling orders, and providing customer support. These providers include payment processors, shipping carriers, cloud hosting services, and email marketing platforms. All service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers: If Packardbellco.com undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or prominent website notice before your information becomes subject to a different privacy policy.
Legal Requirements: We may disclose your information when required by law, court order, subpoena, or other legal process. We may also disclose information to protect our rights, property, or safety, or that of our users or the public, as permitted by law.
Consent-Based Sharing: We may share your information with third parties when you have given us explicit consent to do so, such as when you authorize us to share product reviews or testimonials about Packard Bell laptops or monitors.
Aggregate Information: We may share aggregated, anonymized data that does not identify individual users with partners, advertisers, or researchers for market analysis and business intelligence purposes.
We conduct due diligence on all third parties with whom we share information to ensure they maintain appropriate data protection standards consistent with this Privacy Policy and applicable laws.
Cookie Usage
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation, access to secure areas, shopping cart functionality when purchasing Packard Bell products, and authentication for registered users.
Performance Cookies: These cookies collect anonymous information about how visitors use our website, including which pages are most popular, how users navigate through product categories like Packard Bell monitors or laptops, and whether users encounter error messages.
Functionality Cookies: These cookies allow our website to remember choices you make, such as preferred language, region, currency, and product display preferences. They help provide enhanced, personalized features.
Targeting Cookies: With your consent, these cookies may be used to deliver relevant advertisements about Packard Bell products based on your browsing behavior. They help us measure the effectiveness of advertising campaigns and limit the number of times you see an advertisement.
You can control cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or receive notifications when cookies are being set. However, disabling cookies may affect website functionality and prevent you from accessing certain features or making purchases.
Third-party cookies from advertising partners, analytics providers, and social media platforms may also be used on our website. These third parties have their own privacy policies governing their use of cookies and tracking technologies.
External Links
Our website may contain links to external websites, including manufacturer sites, partner retailers, social media platforms, and technology resources. These links are provided for your convenience and to offer additional information about computing technology and related products.
Please note that we are not responsible for the privacy practices or content of external websites. When you click on a link to leave Packardbellco.com, you will be subject to the privacy policies and terms of service of those third-party websites.
We encourage you to review the privacy policies of any external websites you visit to understand how they collect, use, and protect your personal information. The inclusion of links to external sites does not imply endorsement of those sites or their privacy practices by Packardbellco.com.
If you have concerns about external links or believe a link is inappropriate or non-functional, please contact us at Support@Packardbellco.com so we can review and address the issue.
Security Measures
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
Technical Safeguards: We use industry-standard encryption technology (SSL/TLS) to protect data transmission between your browser and our servers, particularly during payment processing and account login. Our servers are protected by firewalls and intrusion detection systems.
Administrative Controls: Access to personal information is restricted to authorized employees, contractors, and service providers who need access to perform their job functions. All personnel with access to personal data receive privacy and security training.
Physical Security: Our servers and data storage facilities maintain physical security controls, including restricted access, surveillance systems, and environmental controls to prevent unauthorized access and equipment damage.
Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) when processing credit card transactions. We do not store complete payment card information on our servers; this information is processed through secure payment gateways.
Regular Assessments: We conduct regular security assessments, vulnerability testing, and system audits to identify and address potential security risks. We update our security practices in response to emerging threats and technological developments.
While we implement robust security measures, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we continuously work to protect your information using reasonable and appropriate safeguards.
If you become aware of any security breach or unauthorized access to your account, please contact us immediately at Support@Packardbellco.com or call 408-533-7700.
User Rights and Choices
You have various rights and choices regarding your personal information:
Access and Correction: You have the right to access the personal information we hold about you and request corrections if the information is inaccurate, incomplete, or outdated. You can update your account information by logging into your account or contacting customer service.
Data Portability: You may request a copy of your personal information in a structured, commonly used, machine-readable format. We will provide this information within a reasonable timeframe upon verification of your identity.
Deletion Rights: You can request deletion of your personal information, subject to certain exceptions where we are required or permitted by law to retain information (such as for tax records, legal compliance, or fraud prevention). We will respond to deletion requests within the timeframes required by applicable law.
Marketing Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the “unsubscribe” link in promotional emails, adjusting your account communication preferences, or contacting us directly. Please note that even if you opt out of marketing communications, we may still send transactional messages related to your orders and account.
Cookie Management: You can manage cookie preferences through your browser settings or by using cookie consent tools available on our website. You can choose to accept, reject, or selectively enable different types of cookies.
Do Not Track Signals: Some browsers offer “Do Not Track” signals. Currently, there is no industry consensus on how to respond to these signals, and our website does not respond to Do Not Track requests.
To exercise any of these rights, please contact us at Support@Packardbellco.com or write to us at 1807 N Raymond Ave, Anaheim, California. We will respond to your request within the timeframes required by applicable law after verifying your identity.
Protection of Minors
Our website and products are not directed to children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children without parental consent.
If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at Support@Packardbellco.com. Upon verification, we will promptly delete such information from our systems.
We encourage parents and guardians to monitor their children’s online activities and teach them about safe internet practices. If we become aware that we have inadvertently collected information from a child under 13 without proper parental consent, we will take immediate steps to delete that information.
For users between 13 and 18 years of age (or the age of majority in your jurisdiction), we recommend obtaining parental or guardian permission before making purchases or providing personal information on our website.
CCPA Compliance
For residents of California, we comply with the California Consumer Privacy Act (CCPA) and provide the following rights:
Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for collection, and the categories of third parties with whom we share information.
Right to Delete: You have the right to request deletion of your personal information, subject to certain exceptions permitted by law.
Right to Opt-Out of Sale: We do not sell personal information as defined by the CCPA. However, if our practices change, we will provide a clear “Do Not Sell My Personal Information” link on our website.
Right to Non-Discrimination: You have the right to not receive discriminatory treatment for exercising your CCPA rights. We will not deny goods or services, charge different prices, or provide different quality of service because you exercised your privacy rights.
Authorized Agents: You may designate an authorized agent to submit requests on your behalf. We will require verification of both your identity and the agent’s authority to act on your behalf.
California residents can exercise these rights by contacting us at Support@Packardbellco.com or calling 408-533-7700. We will respond to verifiable requests within 45 days as required by law, with possible extensions for complex requests.
GDPR Compliance
For users in the European Economic Area (EEA), United Kingdom, and Switzerland, we comply with the General Data Protection Regulation (GDPR):
Legal Basis for Processing: We process your personal information based on the following legal grounds: (1) performance of a contract when fulfilling your orders for Packard Bell products; (2) legitimate interests in operating our business, preventing fraud, and improving our services; (3) compliance with legal obligations; and (4) your consent for marketing communications and certain cookie usage.
Data Subject Rights: Under GDPR, you have comprehensive rights including the right to access, rectification, erasure, restriction of processing, data portability, objection to processing, and the right not to be subject to automated decision-making, including profiling.
Data Protection Officer: For GDPR-related inquiries, you can contact our data protection representative at Support@Packardbellco.com.
International Data Transfers: If we transfer your personal information outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
Supervisory Authority: You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your privacy rights under GDPR.
To exercise your GDPR rights, please contact us at Support@Packardbellco.com. We will respond to requests within one month, with possible extensions for complex requests as permitted by GDPR.
How Long We Keep Your Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:
Account Information: We retain account information for active accounts and for a reasonable period after account closure to comply with legal requirements and resolve disputes.
Transaction Records: We keep transaction records, including purchase history of Packard Bell monitors, laptops, computers, and keyboards, for accounting, tax, and warranty purposes, typically for seven years or as required by applicable law.
Marketing Data: We retain marketing communication preferences and related data until you opt out or request deletion, after which we maintain suppression records to honor your preferences.
Technical Logs: Website logs, cookies, and technical data are typically retained for shorter periods, usually 12-24 months, unless longer retention is required for security or legal purposes.
Customer Service Records: Communications with customer support regarding Packard Bell products are retained for quality assurance and training purposes, typically for three years.
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedules and applicable legal requirements. Some information may be retained in backup systems for limited periods before permanent deletion.
Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this policy, we will notify you by:
- Posting a prominent notice on our website homepage
- Updating the “Effective Date” at the top of this Privacy Policy
- Sending email notifications to registered users (for significant changes)
- Displaying a notification banner when you next visit our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our website after policy updates constitutes acceptance of the revised policy.
For significant changes that materially affect your rights, we may seek your explicit consent before the changes take effect. If you do not agree with updated terms, you may discontinue using our website and request deletion of your account and information.
Previous versions of this Privacy Policy are available upon request by contacting Support@Packardbellco.com.
Privacy Questions
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: Support@Packardbellco.com
Phone: 408-533-7700
Mail: 1807 N Raymond Ave, Anaheim, California